All of our items are customized by the customers, we cannot accept returns.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Contact us at bunnysvoyagemarketplace@gmail.com
Exchanges (for non-customized items only)
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please read these tips before customising your product
Quick Tips
Use the top red handle to rotate your charms and find the perfect angle. Charms come in one fixed size — manual resizing in the preview won't change the final product size.
Want a Full-Length name plate? Simply leave a note at checkout to request it!
Place your charms and labels over the white lines — we will automatically adjust the location to the perfect spot on your product.
